Tutorial: 4. Planning and Implementing User-Centred Design

Nigel Bevan, National Physical Laboratory; Ian Curson, National Physical Laboratory

Benefits
You will learn a structured approach to user-centered design based on the principles of the forthcoming International Standard "Human centred design processes for interactive systems" (ISO DIS 13407) and other associated standards.

Origins
This is a new tutorial for CHI 98.

Features

• an introduction to user-centred design
• learn how ISO 13407 can be used in conjunction with other standards
• learn core techniques to support user-centred design
• explore methods for assuring usability
• learn how to select the right method to assure usability
• receive a copy of the Handbook of User Centred Design
• learn how to apply new international standards for software quality, including ISO 13407

Audience
Human factors practitioners and researchers interested in the practical application of appropriate methods. Project and business managers who wish to improve the usability of their systems. IT procurers who wish to ensure their suppliers have a human-centred design process in place.

Presentation
Lecture and small-group exercises.

Instructors
Nigel Bevan has first degrees in physics and psychology and a Ph.D. in man-machine interaction. He was technical coordinator of the MUSiC project, and is now manager of the INUSE and RESPECT projects with a network of Usability Support Centres around Europe. He is an active participant in ISO 13407, and is editor of ISO 9241-11, ISO 14598-1 and ISO 9126-1. Ian Curson has been working with NPL Usability Services since obtaining his masters degree in Technical Communication and Human-Machine Interaction in 1993. He is responsible for commercial services provided by NPL Usability Services, including consultant training and evaluations.

Related Tutorials

• 5. Product Usability: Survival Techniques (Sunday)
• 34. Documenting UI Designs (Monday afternoon)